Introduction:

At Kubatana Online, we specialize in connecting businesses with top-tier remote talent from across Africa. Recently, we were tasked with filling a Telesales Executive role for a UK-based logistics company. This case study highlights our strategic approach to sourcing, screening, and placing a remote candidate from South Africa, optimizing our client’s operations with skilled and motivated talent.

1. Background Information:

Client Information:

Our client is a family-owned logistics business founded in 2003, known for its reliability and quality of service in the UK and Europe. They offer a wide range of logistics solutions, including collection and delivery services, storage and warehousing, pick and pack solutions, and time-critical deliveries. With a strong reputation built over nearly two decades, the client sought to expand their team by adding a dedicated Telesales Executive to generate new business and foster growth in the UK market.

Role Details:

The Telesales Executive role was designed as a remote, work-from-home position. The candidate would be responsible for sourcing and qualifying new business leads, liaising with potential customers, attending remote sales meetings, understanding customer transport needs, and proposing tailored logistics solutions to secure new business. This role required a proactive and motivated individual with strong communication, negotiation, and sales skills, ideally with experience in the transport or logistics sector.

2. Objectives and Requirements:

Hiring Objectives:

The primary objective was to find a highly motivated and experienced Telesales Executive who could work independently and deliver results in a remote setting. The candidate needed to have a proven track record in B2B sales, particularly within the logistics or transport sectors, and be able to operate effectively in a remote work environment while meeting and exceeding sales targets.

Candidate Requirements:

Key Responsibilities:

• Source and qualify new business leads using provided guidance.
• Engage potential customers through phone and email communications.
• Arrange and participate in remote sales meetings.
• Understand and discuss customers’ current transport needs.
• Propose and negotiate logistics solutions to secure new business.
• Maintain accurate records of all sales activities and customer interactions.

Required Skills and Experience:

• Proven experience in telesales or a similar B2B sales role.
• Excellent communication and interpersonal skills.
• Strong negotiation abilities and a proven track record of exceeding sales targets.
• Knowledge of the same-day transport market (preferred).
• Self-motivated, energetic, and confident.
• Strong organizational skills and ability to work independently.
• Experience in the logistics or transport industry (preferred).

3. Recruitment Strategy and Process:

Strategy Overview:

To fill the Telesales Executive role, Kubatana Online leveraged its extensive network across Africa, focusing on sourcing candidates with strong sales experience and a background in logistics. We advertised the role through our established channels, including job boards, social media, and professional networks, targeting qualified candidates in Zimbabwe and South Africa to ensure a diverse talent pool.

Screening and Selection:

Our screening process was meticulous, designed to identify candidates who not only met the technical requirements but also demonstrated the drive and motivation needed to excel in a remote sales environment. We carefully reviewed all applications and shortlisted candidates based on their sales experience, industry knowledge, and alignment with the client’s needs.

Assessment and Interview Process:

Shortlisted candidates were invited to participate in a comprehensive assessment process. This included a skills test to evaluate their sales acumen, communication abilities, and problem-solving skills. Candidates were also asked to conduct a mock sales pitch to assess their understanding of the logistics market and their ability to engage and persuade potential clients effectively.

Following the assessments, candidates were interviewed by senior members of Kubatana Online with deep expertise in sales and logistics. These interviews provided further insight into each candidate’s suitability for the role and allowed us to evaluate their fit with the client’s company culture and remote work requirements.

Use of Technology:

We utilized advanced recruitment technologies, including video interview platforms and remote assessment tools, to streamline the selection process and ensure a smooth experience for candidates and clients. This approach enabled us to quickly and accurately assess candidates’ capabilities in a remote setting.

4. Challenges Encountered:

Challenges Faced:

A key challenge in this recruitment process was finding candidates with the specific experience required in the logistics sector while also being proficient in remote sales techniques. Additionally, coordinating across multiple time zones to conduct interviews and assessments added complexity to the process.

Solutions Implemented:

To address these challenges, we broadened our search criteria to include candidates with strong B2B sales experience, regardless of their specific industry background, while still prioritizing those with logistics or transport experience. We also implemented flexible interview scheduling to accommodate different time zones, ensuring a seamless recruitment process for both candidates and the client.

5. Outcome and Results:

Final Selection:

After a thorough screening and assessment process, we successfully placed a highly qualified Telesales Executive based in South Africa. The selected candidate demonstrated exceptional sales skills, industry knowledge, and a strong ability to work independently in a remote environment. Their proactive approach and proven track record of exceeding sales targets made them the perfect fit for our client’s needs.

Client Feedback:

The client expressed high satisfaction with Kubatana Online’s ability to quickly identify and present top talent for this remote position. They were impressed with the quality of candidates and the efficiency of our recruitment process. The successful placement of the Telesales Executive has already begun contributing to the client’s growth objectives in the UK market.

Candidate Success:

The Telesales Executive has integrated seamlessly into the client’s remote team, effectively generating new business and building strong relationships with potential clients across the UK. Their ability to adapt to the remote work environment and deliver consistent results has proven invaluable to the client’s operations.

6. Metrics and Success Indicators:

Key Metrics:

• Over 100 applications were received for the role.
• The recruitment process was completed within three weeks.
• The client reported a 30% increase in new business leads within the three months of the candidate’s employment.

Value Added:

By successfully recruiting a skilled remote Telesales Executive, Kubatana Online enabled the client to expand their market reach in the UK while benefiting from significant cost savings associated with hiring a remote team member based in South Africa. The new hire’s contributions have directly supported the client’s strategic growth plans.

7. Conclusion and Learnings:

Summary of Success:

This case study demonstrates Kubatana Online’s ability to effectively recruit top remote talent for specialized roles, even within tight timelines and specific industry requirements. Our strategic approach to sourcing, assessing, and placing candidates ensures that we deliver high-quality talent tailored to our clients’ unique needs.

Future Opportunities:

Following this successful placement, the client has expressed interest in working with Kubatana Online on future recruitment needs, particularly for remote positions. Our ability to deliver exceptional candidates quickly and efficiently has solidified our partnership and positioned us as a preferred recruitment partner.

8. Visuals and Supporting Content:

Due to confidentiality agreements, we are unable to provide client-specific visuals or testimonials.

Conclusion:

At Kubatana Online, we are committed to helping businesses find the right remote talent to drive growth and success. Our proven recruitment strategies and deep market expertise ensure that we deliver the best candidates for every role. Contact us today to learn how we can help your organization find the perfect fit for your next hire.

Introduction:

At Kubatana Online, we specialize in providing tailored recruitment solutions that connect businesses with top-tier talent across the globe. Recently, we partnered with a leading London-based boutique advisory firm to fill a Financial Analyst role with a highly skilled remote candidate from India. This case study outlines our strategic approach to sourcing, assessing, and placing the ideal candidate, highlighting the value we bring to our clients through our expertise in global talent acquisition.

1. Background Information:

Client Information:

Our client, a boutique advisory firm headquartered in London, is renowned for leveraging extensive financial expertise to launch new platforms and create significant value for clients across various industries. To support their growing operations and strengthen their analytical capabilities, the firm sought to hire a highly motivated and experienced Financial Analyst. This role was critical to driving investment decisions, conducting in-depth market research, and supporting strategic financial planning.

Role Details:

The Financial Analyst position was designed as a remote role, allowing the candidate to work from India while supporting the firm’s London operations. The analyst would be responsible for conducting comprehensive market research, developing complex financial models, preparing detailed reports and presentations, and leading client meetings and due diligence processes. The ideal candidate needed to be self-motivated, with a strong background in corporate finance or transaction services, and experience in the healthcare sector.

2. Objectives and Requirements:

Hiring Objectives:

The primary objective was to find a highly skilled Financial Analyst capable of working independently in a remote environment while contributing significantly to the firm’s financial analysis and strategic planning processes. The candidate needed to have extensive experience in financial modeling, market research, and valuation analysis, with a preference for experience in the healthcare sector.

Candidate Requirements:

Key Responsibilities:

• Conduct in-depth market research and analysis to support investment decisions.
• Develop and maintain complex financial models and databases.
• Prepare and review detailed reports, presentations, and confidential information memorandums.
• Lead client meetings, presentations, and due diligence processes.
• Analyze data related to potential and existing client companies and generate reports and communications.
• Collaborate with the CEO and CFO to ensure smooth project execution.

Qualifications:

• Bachelor’s degree in Finance, Accounting, or a related field (CIMA, ACCA, or MBA a plus).
• 5+ years of experience in corporate finance or transaction services.
• Strong experience in the healthcare sector (preferred).
• Proven track record of conducting market research, financial modeling, and valuation analysis.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and financial modeling software.

Work Environment:

• Fully remote position based in India.
• Working hours: GMT 9:00 AM – 5:00 PM, Monday to Friday.

3. Recruitment Strategy and Process:

Strategy Overview:

To fill the Financial Analyst role, Kubatana Online leveraged its extensive network across India, targeting candidates with strong financial analysis skills and relevant experience in corporate finance or transaction services. Our strategy included advertising the role on leading job boards, professional networks, and social media platforms, as well as tapping into our existing database of finance professionals.

Screening and Selection:

Our screening process was designed to ensure a high-quality match for our client’s needs. We carefully reviewed all applications, focusing on candidates with the required qualifications and experience in financial analysis, market research, and financial modeling. Candidates who met the initial criteria were asked to complete a detailed skills assessment to evaluate their technical proficiency and analytical capabilities.

Assessment and Interview Process:

Shortlisted candidates underwent a rigorous assessment process, including tests on financial modeling, valuation analysis, and market research skills. They were also evaluated on their ability to present complex financial information clearly and concisely. Following the assessments, candidates participated in interviews conducted by senior members of Kubatana Online, who have extensive experience in finance and investment analysis. These interviews provided deeper insights into each candidate’s fit for the role and their alignment with the client’s needs.

Use of Technology:

We utilized advanced recruitment technologies, including video interview platforms and remote assessment tools, to streamline the selection process. This approach ensured a smooth experience for both candidates and the client, allowing us to quickly assess and identify the best talent for the role.

4. Challenges Encountered:

Challenges Faced:

One of the main challenges was finding candidates with specific experience in the healthcare sector, as this was a preferred requirement for the role. Additionally, coordinating interviews and assessments across different time zones added complexity to the recruitment process.

Solutions Implemented:

To overcome these challenges, we expanded our search criteria to include candidates with strong financial analysis skills and experience in related sectors. We also adjusted our recruitment timeline to accommodate time zone differences, ensuring a seamless process for both candidates and the client.

5. Outcome and Results:

Final Selection:

We successfully placed a highly qualified Financial Analyst based in India who met all the client’s requirements. The selected candidate demonstrated exceptional analytical skills, a strong background in corporate finance, and a proven ability to work independently in a remote setting. Their experience in the healthcare sector and proficiency in financial modeling made them an ideal fit for the firm’s needs.

Client Feedback:

The client was highly satisfied with Kubatana Online’s ability to quickly identify and present top-tier candidates for the role. They appreciated our thorough screening and assessment process, which ensured that only the most qualified candidates were considered. The client noted that the new hire has already begun making significant contributions to their financial analysis and strategic planning efforts.

Candidate Success:

The Financial Analyst has successfully integrated into the firm’s remote team, effectively supporting the firm’s financial analysis and investment decision-making processes. Their ability to conduct comprehensive market research and develop complex financial models has proven invaluable to the client’s operations.

6. Metrics and Success Indicators:

Key Metrics:

• Over 150 applications were received for the role.
• The recruitment process was completed within four weeks.
• The client reported a 25% increase in efficiency in their financial analysis processes within the first two months of the candidate’s employment.

Value Added:

By successfully recruiting a skilled remote Financial Analyst, Kubatana Online enabled the client to enhance their analytical capabilities while benefiting from the cost savings associated with hiring a remote team member based in India. The new hire’s contributions have directly supported the firm’s strategic growth objectives.

7. Conclusion and Learnings:

Summary of Success:

This case study demonstrates Kubatana Online’s ability to effectively recruit top remote talent for specialized roles, even within tight timelines and specific industry requirements. Our strategic approach to sourcing, assessing, and placing candidates ensures that we deliver high-quality talent tailored to our clients’ unique needs.

Future Opportunities:

Following this successful placement, the client has expressed interest in working with Kubatana Online on future recruitment needs, particularly for remote positions in finance and other specialized roles. Our ability to deliver exceptional candidates quickly and efficiently has solidified our partnership and positioned us as a preferred recruitment partner.

8. Visuals and Supporting Content:

Due to confidentiality agreements, we are unable to provide client-specific visuals or testimonials.

Conclusion:

At Kubatana Online, we are committed to helping businesses find the right remote talent to drive growth and success. Our proven recruitment strategies and deep market expertise ensure that we deliver the best candidates for every role. Contact us today to learn how we can help your organization find the perfect fit for your next hire.

Introduction:

Kubatana Online specializes in connecting businesses with top talent across various sectors, ensuring a seamless fit between client needs and candidate skills. Recently, we partnered with a prominent dental practice group based in the USA to recruit a Reporting Administrator. This case study highlights our strategic approach to filling this role in Zimbabwe, showcasing our commitment to excellence and precision in talent acquisition.

1. Background Information:

Client Information:

Our client is a leading operator of multiple dental practices across the USA. As part of their efforts to optimize business performance and enhance operational efficiency, the client sought to recruit a dedicated Reporting Administrator. This role was crucial in maintaining the integrity of their data management processes, supporting financial reporting, and ensuring timely and accurate information flow within the organization.

Role Details:

The Reporting Administrator was a newly created position, designed to support the accounting and performance teams by pulling reports, creating summaries, and maintaining databases. The role required a candidate with a strong attention to detail, proficiency in data management tools, and experience working with dental software. It was also essential that the candidate could work independently and efficiently, managing various tasks while adhering to strict deadlines.

2. Objectives and Requirements:

Hiring Objectives:

The primary objective was to find a qualified candidate capable of independently managing reporting and database administration tasks. The candidate needed to possess specific skills, such as proficiency in Google Sheets and Microsoft Excel, experience with dental software, and a solid understanding of data security and compliance requirements.

Candidate Requirements:

Key Responsibilities:

• Report Generation: Pull reports from each dental practice’s Dental Practice Management System (DPMS) on a recurring weekly schedule.
• Data Recording and Summary Creation: Record pertinent information in a Google Sheet and create summaries to be shared with the Performance Team by the established deadlines.
• Doctor Pay Calculations: Pull necessary reports to support the calculation of doctors’ pay.
• Support for Accounting and Operations: Generate additional reports as needed to support accounting, performance, and other operational teams.
• Data Security: Implement data security measures to protect sensitive information from unauthorized access.
• Quality Assurance: Conduct internal quality audits on the work produced by oneself and other Reporting Administrators.
• Issue Identification and Resolution: Identify any reporting issues and promptly notify the relevant teams of any anomalies or concerns.
• Support Financial Reporting: Assist in the production of financial reports and other filings.

Knowledge, Skills, and Abilities:

• Strong attention to detail and organizational skills.
• Ability to manage time effectively and meet deadlines.
• Experience with dental software and proficiency in Microsoft Excel or Google Sheets.
• Preferred experience with Power BI.
• At least 2 years of experience in a role focused on database administration and reporting.

3. Recruitment Strategy and Process:

Strategy Overview:

To fill the Reporting Administrator role, Kubatana Online employed a targeted recruitment strategy, leveraging our extensive networks, job boards, and social media platforms to attract qualified candidates in Zimbabwe. Our goal was to identify candidates who not only met the technical requirements but also aligned with the client’s organizational culture and values.

Screening and Selection:

The screening process was designed to be thorough and efficient. We carefully reviewed all incoming applications and shortlisted candidates based on their experience, qualifications, and skills. Candidates who met the initial criteria were asked to complete a detailed skills assessment focused on data management, reporting accuracy, and familiarity with dental software.

Assessment and Interview Process:

Shortlisted candidates were required to complete a skills assessment designed to evaluate their proficiency in using Google Sheets, Microsoft Excel, and other relevant tools. The assessment also tested their ability to pull reports accurately, summarize data, and manage multiple tasks under tight deadlines. Following the assessment, candidates were interviewed by a senior member of Kubatana Online, who has extensive experience in data management and reporting roles. This helped ensure a thorough evaluation of the candidate’s suitability for the position.

Use of Technology:

We utilized advanced recruitment tools and technologies to streamline the assessment process. This included remote proctoring to ensure the integrity of the assessments and video interview platforms that allowed us to evaluate candidates’ communication skills and cultural fit.

4. Challenges Encountered:

Challenges Faced:

One of the main challenges in this recruitment process was identifying candidates with specific experience in dental software, as this is a niche requirement not commonly found in the general talent pool. Additionally, managing a high volume of applications while ensuring a thorough evaluation process required careful planning and resource allocation.

Solutions Implemented:

To address these challenges, we expanded our search to include professionals with experience in similar healthcare data management roles. We also enhanced our screening criteria to prioritize candidates with experience in using Google Sheets and Microsoft Excel, alongside any relevant experience with Power BI. By focusing on these key skills, we ensured a broader pool of qualified candidates.

5. Outcome and Results:

Final Selection:

The final candidate selected for the Reporting Administrator role demonstrated strong technical skills, experience with dental software, and a proven ability to manage complex data reporting tasks independently. This candidate also showcased excellent attention to detail and organizational skills, making them an ideal fit for the client’s requirements.

Client Feedback:

The client was extremely satisfied with the recruitment process, noting Kubatana Online’s professionalism and efficiency in sourcing high-quality candidates. They appreciated our thorough screening and selection process, which ensured that only the most qualified candidates were presented for consideration. The client was particularly impressed with the candidate’s ability to hit the ground running, quickly integrating into their team and adding value from day one.

Candidate Success:

The selected candidate has successfully transitioned into their new role, quickly adapting to the client’s reporting requirements and becoming a valuable asset to the team. Their ability to manage multiple reporting tasks and support various teams has helped streamline the client’s operations, contributing to overall business efficiency.

6. Metrics and Success Indicators:

Key Metrics:

• Over 150 candidates applied for the position.
• The recruitment process was completed within two weeks of receiving the job brief.
• The client reported improved efficiency in their reporting processes within the first month of the candidate’s employment.

Value Added:

By filling this role with a highly qualified candidate, Kubatana Online helped the client enhance their data management capabilities and improve operational efficiency. The new Reporting Administrator’s work has directly contributed to more accurate and timely financial reporting, supporting the client’s strategic decision-making processes.

7. Conclusion and Learnings:

Summary of Success:

This successful placement demonstrates the importance of a targeted recruitment strategy and a thorough vetting process. By clearly understanding the client’s needs and leveraging our expertise in talent acquisition, Kubatana Online was able to fill a critical role quickly and effectively, delivering exceptional value to our client.

Future Opportunities:

Following this success, Kubatana Online looks forward to continuing our partnership with the client, supporting their ongoing recruitment needs across various roles. Our ability to deliver top-tier talent has positioned us as a trusted partner, ready to meet any future challenges they may face.

8. Visuals and Supporting Content:

Due to confidentiality agreements, we are unable to provide client-specific visuals or testimonials.

Conclusion:

At Kubatana Online, we are committed to helping businesses find the right talent to support their growth and success. Our proven recruitment process ensures that we deliver the best candidates for every role, every time. Contact us today to learn how we can help your organization find the perfect fit for your next hire.

Introduction:

At Kubatana Online, we specialize in providing exceptional outsourcing and recruitment services that cater to the unique needs of our clients. Recently, we had the opportunity to assist a leading operator of multiple dental practices across the USA in filling a newly created Data Engineer role. This case study details how we leveraged our expertise and innovative recruitment strategies to find the perfect candidate, optimizing the process for speed, quality, and cost-effectiveness.

1. Background Information:

Client Information:

Our client is a prominent operator managing over 50 dental practices across the USA. To drive business growth and enhance operational efficiency, the client sought better insights into their daily operations across multiple locations. By leveraging their data, they aimed to compare the performance of individual practices and make data-driven decisions to maximize growth opportunities. To achieve this, they needed a full-time Data Engineer who could extract and analyze data, creating insightful dashboards and reports for management and the wider business.

Role Details:

Kubatana Online was tasked with recruiting a Data Engineer for this standalone role within the client’s organization. The candidate needed to be highly skilled and confident in performing all aspects of the job independently, including data extraction, pipeline management, database administration using AWS services, and data visualization with Power BI. Additionally, the ideal candidate needed strong commercial acumen to identify trends and patterns that could provide valuable insights for the business, enhancing growth and identifying new opportunities.

2. Objectives and Requirements:

Hiring Objectives:

The primary objective was to find a highly qualified candidate capable of independently handling the responsibilities of a Data Engineer. The role required extensive experience in AWS services, Power BI, and data warehouse management—skills typically distributed across a team rather than a single individual.

Candidate Requirements:

Key Responsibilities:

• Data Ingestion and Processing: Develop and maintain scalable data pipelines using third-party solutions to ingest data from various dental systems.
• Data Storage and Management: Design and optimize data storage solutions using Amazon S3, Amazon RDS, and Amazon Redshift while ensuring data integrity, security, and accessibility.
• Data Transformation and Querying: Utilize AWS Glue, AWS Lambda, and Amazon Athena for data transformation and querying, and develop data models and schemas to support business intelligence.
• Data Visualization Integration and Development: Collaborate with the BI team to integrate data with Power BI, develop interactive dashboards and reports, and optimize them for performance.
• Performance and Optimization: Monitor data pipeline performance and optimize storage costs, implementing best practices for data engineering.
• Collaboration and Communication: Work closely with data analytics, operations, and other stakeholders to understand data requirements and provide technical guidance.
• Security and Compliance: Implement data security measures in compliance with HIPAA and other regulatory requirements using AWS IAM and AWS CloudTrail.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in data engineering or a related role.
• Proficiency in AWS services (AWS Glue, Amazon Kinesis, AWS Lambda, Amazon S3, Amazon RDS, and Amazon Redshift).
• Hands-on experience with Power BI for data visualization.
• Strong understanding of ETL processes, data modeling, and data warehousing concepts.
• Experience with SQL, Python, R, and other programming languages.
• Excellent problem-solving skills and attention to detail.
• Familiarity with data security and compliance best practices.
• Preferred: AWS Certified Data Analytics – Specialty, experience with big data technologies (Apache Hadoop, Apache Spark), and knowledge of machine learning.

Unique Challenges:

While the client preferred to hire a Data Engineer based in Zimbabwe, we anticipated a challenge in finding candidates with the necessary qualifications and experience within this location. To overcome this, we expanded our search to include South Africa and India, tapping into a broader talent pool to ensure we identified the best candidate for the role.

3. Recruitment Strategy and Process:

Strategy Overview:

Our recruitment strategy focused on leveraging our extensive networks, partners, and platforms to market the position effectively. We utilized social media, LinkedIn, and job boards, alongside our existing talent pool, to attract the best candidates from Zimbabwe, South Africa, and India.

Screening and Selection:

The screening process was rigorous. We meticulously reviewed all incoming CVs and shortlisted candidates based on their qualifications and experience. Shortlisted candidates were then asked to complete a 2-3 minute video introduction and an assessment to demonstrate their technical skills and capabilities. These elements helped us further narrow down the list to candidates suitable for interviews with senior members of Kubatana Online.

Assessment and Interview Process:

Candidates underwent a 90-minute assessment covering various modules such as MySQL, Power BI, coding (intermediate-level algorithms), data wrangling, database management and administration, and clean code practices. Senior executives at Kubatana Online, who have a deep understanding of the industry, conducted the interviews. This thorough process allowed us to identify and recommend the most qualified candidates to our client.

Use of Technology:

We used award-winning assessment tools that monitored several parameters, including webcam-enabled proctoring, full-screen mode, and mouse tracking within the assessment window, to ensure a fair and cheat-proof evaluation.

4. Challenges Encountered:

Challenges Faced:

One of the main challenges was the large volume of applications received, which made it difficult to give every applicant an opportunity while also focusing on extracting the best talent for the position.

Solutions Implemented:

To manage this challenge, we invested extra hours in vetting applicants to ensure that only the most qualified candidates were considered. Our commitment to securing the best candidate for our client—based on their specific requirements and company culture—meant going the extra mile was both necessary and rewarding.

5. Outcome and Results:

Final Selection:

We presented our client with over 20 shortlisted candidates within three weeks of receiving the brief. Each candidate was evaluated based on their experience, qualifications, video introduction, and assessment results. Our client was highly impressed with the quality of candidates and the swift turnaround.

Client Feedback:

The client shared positive feedback, noting their satisfaction with how quickly Kubatana Online was able to deliver and the thoroughness of our process. They appreciated the quality of the candidates and the competitive salaries we secured, which demonstrated our deep understanding of their requirements.

Candidate Success:

The selected candidate has successfully transitioned into their new role, supported by the client’s third-party contractor. She has quickly integrated into the team and is now leading efforts to streamline data processes and systems in-house.

6. Metrics and Success Indicators:

Key Metrics:

• Over 300 candidates applied across three countries.
• The hiring process was completed within three weeks.
• Significant cost savings were achieved for the client compared to hiring third-party contractors in the USA.

Value Added:

By translating data into meaningful insights, the new Data Engineer has helped the business make informed decisions that are driving growth and increasing profitability.

7. Conclusion and Learnings:

Summary of Success:

The success of this recruitment highlights the importance of casting a wide net when sourcing talent and utilizing a thorough vetting process. Optimizing our recruitment ads and actively engaging with candidates was key to attracting top-tier talent.

Future Opportunities:

Following this successful placement, we have opened new opportunities with our client in the IT sector, an area we had not previously covered for them. This success positions Kubatana Online as a one-stop solution for all their recruitment needs, further reducing their costs compared to hiring within the USA.

8. Visuals and Supporting Content:

Due to confidentiality agreements, we have not included any client-specific visuals or testimonials.

Conclusion:

At Kubatana Online, we are committed to delivering exceptional recruitment services that align with our clients’ unique needs. This case study demonstrates our ability to navigate complex recruitment challenges, leverage global talent pools, and deliver high-quality candidates efficiently. Contact us today to learn how we can help your business find the perfect fit for your next role.

Introduction:

Kubatana Online is a trusted partner in delivering efficient and cost-effective outsourcing solutions that help businesses optimize operations and enhance service delivery. Recently, we collaborated with a leading UK-based bed manufacturer and retailer to recruit and manage a remote logistics and aftersales team. This case study details how our strategic approach resulted in significant cost savings, improved service delivery, and enhanced operational efficiency for our client.

1. Background Information:

Client Information:

Our client is a renowned UK eCommerce business specializing in manufacturing and retailing high-quality beds. With a reputation for exceptional craftsmanship and customer service, the company has grown steadily, necessitating a robust logistics and aftersales support system to manage the increasing volume of orders and customer interactions. The client operates a fleet of delivery vehicles across the UK, providing services 7 days a week.

Role Details:

Kubatana Online was tasked with recruiting a team of six remote professionals based in our Harare, Zimbabwe office to handle various logistics and aftersales functions. The team would work closely with the client’s UK-based staff, effectively becoming an extension of their in-house team. By outsourcing these functions to Kubatana Online, the client aimed to reduce staffing costs in their UK office, optimize service delivery, and improve overall operational efficiency.

2. Objectives and Requirements:

Hiring Objectives:

The primary objective was to recruit a skilled and efficient remote team capable of managing logistics, driver coordination, delivery scheduling, upselling service options, and handling aftersales support. The team needed to seamlessly integrate with the client’s existing UK operations, leveraging cloud-based solutions and VOIP phone systems directly linked to the UK headquarters.

Team Structure and Roles:

Based on an in-depth review of the client’s business operations, including order volume, vehicle fleet size, and delivery schedules, we determined the optimal team composition as follows:

• 1 x Route Planner: Responsible for planning delivery routes to maximize efficiency and minimize fuel consumption.
• 1 x Driver Coordinator: Manages driver schedules, addresses any logistical issues, and liaises with the maintenance team to ensure vehicles are roadworthy.
• 2 x Booking In and Upsell Personnel: Contacts customers to schedule deliveries, offers additional services such as old bed disposal and new bed installation, and maximizes upsell opportunities.
• 2 x After Sales Customer Service Representatives: Handles customer inquiries and complaints post-delivery via phone and email, ensuring high levels of customer satisfaction.

Key Responsibilities of the Team:

• Efficiently plan and optimize delivery routes to reduce fuel costs and improve driver productivity.
• Manage driver schedules and coordinate with the UK maintenance team to reduce vehicle downtime.
• Contact customers to confirm delivery details and promote additional services, enhancing sales revenue.
• Provide aftersales support via email and phone to resolve customer issues promptly.
• Generate regular performance and productivity reports to provide insights for continuous improvement.

3. Recruitment Strategy and Process:

Strategy Overview:

To fill the roles, Kubatana Online employed a targeted recruitment strategy, leveraging our extensive network, job boards, and social media platforms to attract qualified candidates in Zimbabwe. Our goal was to identify candidates with experience in logistics, customer service, and sales, ensuring they could meet the client’s specific needs and integrate smoothly with the UK team.

Screening and Selection:

Our screening process was thorough and designed to ensure we selected candidates who not only met the technical requirements but also demonstrated strong communication skills, problem-solving abilities, and a customer-centric mindset. We reviewed all applications and shortlisted candidates based on their experience in logistics, sales, and customer service.

Assessment and Interview Process:

Shortlisted candidates underwent a comprehensive assessment process, including practical tests to evaluate their route planning, coordination skills, and customer service abilities. They also participated in interviews conducted by senior members of Kubatana Online with expertise in logistics and customer service. These interviews provided deeper insights into each candidate’s suitability for the role and their alignment with the client’s needs.

Training and Onboarding:

Once the team was recruited, a four-week training program was conducted by our senior management and the client. The training covered the client’s specific logistics and customer service processes, use of cloud-based solutions, and integration with the UK team. The training ensured the team was fully equipped to handle their responsibilities and deliver exceptional service.

4. Challenges Encountered:

Challenges Faced:

One of the challenges was ensuring seamless communication and coordination between the remote team in Zimbabwe and the existing team in the UK, particularly given the different time zones and the need for real-time updates. Additionally, finding candidates with experience in both logistics and sales was a challenge due to the specialized nature of the roles.

Solutions Implemented:

To address these challenges, we implemented robust communication protocols and leveraged cloud-based collaboration tools to facilitate real-time updates and coordination. We also expanded our search criteria to include candidates with strong problem-solving skills and a willingness to learn, ensuring we built a team capable of handling multiple functions effectively.

5. Outcome and Results:

Final Selection:

We successfully recruited and onboarded a team of six highly skilled professionals within four weeks. The team included a Route Planner, Driver Coordinator, two Booking In and Upsell Personnel, and two After Sales Customer Service Representatives. Each team member demonstrated strong capabilities in their respective roles, ensuring a seamless transition and integration with the client’s UK operations.

Client Feedback:

The client was extremely satisfied with Kubatana Online’s ability to deliver a high-quality team quickly and efficiently. They appreciated our thorough screening and selection process, noting that the team’s performance had exceeded expectations within the first three months. The client also highlighted the significant cost savings achieved by outsourcing these roles to Zimbabwe.

Team Success:

The remote team quickly adapted to their roles, optimizing delivery routes, improving driver satisfaction, and increasing upsell opportunities. Their efforts resulted in significant savings on fuel costs, reduced vehicle downtime, and increased sales revenue from upsell services. The aftersales team also achieved high levels of customer satisfaction by promptly addressing customer issues and inquiries.

6. Metrics and Success Indicators:

Key Metrics:

• Payroll Savings: 55% reduction in staffing costs compared to hiring in the UK.
• Fuel Savings: 15% reduction in fuel costs due to optimized route planning.
• Increased Sales: 20% increase in upsell services, enhancing overall profitability.
• Reduced Downtime: 25% decrease in vehicle downtime, resulting in lower repair costs and improved fleet management.

Value Added:

By outsourcing logistics and aftersales functions to a skilled remote team in Zimbabwe, Kubatana Online enabled the client to achieve significant cost savings while enhancing service delivery and operational efficiency. The team’s efforts in optimizing routes, managing drivers, and increasing upsell opportunities directly contributed to the client’s bottom line.

7. Conclusion and Learnings:

Summary of Success:

This case study demonstrates Kubatana Online’s ability to effectively recruit and manage remote teams for specialized roles, providing exceptional value to our clients. Our strategic approach to talent acquisition, combined with our expertise in logistics and customer service, ensured a successful outcome for the client.

Future Opportunities:

Following this successful collaboration, the client has expressed interest in expanding their partnership with Kubatana Online for future outsourcing needs, particularly in logistics and customer support functions. Our ability to deliver high-quality results quickly and efficiently has solidified our position as a preferred outsourcing partner.

8. Visuals and Supporting Content:

Due to confidentiality agreements, we are unable to provide client-specific visuals or testimonials.

Conclusion:

At Kubatana Online, we are committed to helping businesses optimize their operations and enhance service delivery through strategic outsourcing solutions. Our proven recruitment strategies and deep market expertise ensure that we deliver the best candidates for every role. Contact us today to learn how we can help your organization find the perfect fit for your next hire.

Introduction:

Kubatana Online is dedicated to providing comprehensive recruitment and outsourcing solutions that cater to the unique needs of our clients. Recently, we were tasked with an ambitious project to recruit and onboard an entire finance team for a new startup based in the UK within just three weeks. This case study outlines how we successfully fulfilled this requirement by leveraging our extensive network, local expertise, and modern facilities in Harare, Zimbabwe.

1. Background Information:

Client Information:

Our client, a UK-based startup, was looking to establish a robust finance team to support their expanding operations. The business recognized the advantages of setting up their finance team in Zimbabwe, including access to a talented and educated workforce, the use of Queen’s English, and significant cost savings of up to 70% compared to hiring equivalent positions in the UK. They chose Kubatana Online’s modern facilities in Harare, Zimbabwe, to house their new team, ensuring a seamless integration with their UK operations.

Role Details:

We were tasked with recruiting five key positions to form the foundation of the client’s finance team:

1. Finance Manager: A leader to oversee all accounting activities and manage the finance team.
2. Team Leader: To provide day-to-day leadership and support to the finance team.
3. General Ledger Accountant (x2): To manage accounting for assigned dental practices and ensure accurate financial reporting.
4. Credit Controller (x2): To manage credit control functions, including accounts receivable, collections, and customer account management.
5. Accounts Assistant: To support the finance team with daily accounting tasks, reconciliations, and administrative duties.

Each role required specific skills, qualifications, and experience to ensure the client could achieve their financial goals effectively.

2. Objectives and Requirements:

Hiring Objectives:

The primary objective was to quickly recruit and onboard a fully functional finance team capable of operating independently and efficiently within the client’s broader financial framework. The team needed to be proficient in various financial tasks, including general ledger management, credit control, financial reporting, and compliance with International Financial Reporting Standards (IFRS).

Candidate Requirements:

General Ledger Accountant Responsibilities:

• Manage the monthly accounting.
• Perform reconciliations for accounts receivable and accounts payable.
• Prepare and analyze financial statements, including income statements, balance sheets, and variance analysis.
• Assist with consolidations, budgeting, and forecasting activities.
• Ensure compliance with accounting standards and regulations.

Finance Manager Responsibilities:

• Provide guidance and management to team.
• Collaborate with senior management to develop process improvements.
• Oversee audits and ensure compliance with accounting regulations.
• Analyze financial data and provide strategic recommendations.

Key Skills and Qualifications for All Roles:

• Relevant accounting qualifications and experience.
• Proficiency in accounting software and tools (e.g., Microsoft Dynamics 365, Microsoft Excel).
• Strong analytical skills and attention to detail.
• Excellent communication and leadership skills.
• Ability to work under pressure and meet tight deadlines.

3. Recruitment Strategy and Process:

Strategy Overview:

Kubatana Online implemented a targeted recruitment strategy to attract top talent within Zimbabwe. Our approach included leveraging our extensive networks, using job boards, and advertising on social media platforms such as LinkedIn. We also utilized our local partnerships to reach qualified candidates who matched the client’s specific requirements.

Screening and Selection:

Our screening process was thorough and designed to ensure only the most qualified candidates were considered. We carefully reviewed all applications and shortlisted candidates based on their experience, skills, and alignment with the job requirements. Shortlisted candidates were then invited to complete a comprehensive skills assessment to evaluate their technical proficiency and problem-solving abilities.

Assessment and Interview Process:

Candidates underwent a rigorous assessment process, which included practical tests relevant to their roles, such as financial analysis, reconciliation exercises, and software proficiency evaluations. Following the assessments, candidates were interviewed by senior executives at Kubatana Online, who have deep expertise in finance and accounting. This helped ensure a thorough evaluation of each candidate’s suitability for the role and alignment with the client’s needs.

Use of Technology:

We utilized advanced recruitment technologies, including remote assessment tools and video interview platforms, to streamline the process and ensure a smooth experience for candidates. This approach allowed us to quickly assess and identify the best talent while maintaining the highest standards of evaluation.

4. Challenges Encountered:

Challenges Faced:

One of the main challenges was the tight three-week timeline to recruit and onboard the entire finance team. Additionally, finding candidates with the specific experience required for each role, particularly those familiar with accounting software used by the client, added complexity to the recruitment process.

Solutions Implemented:

To overcome these challenges, we extended our recruitment efforts to include a wider pool of candidates and adjusted our selection criteria to prioritize essential skills and experience. We also increased our advertising efforts on multiple platforms and worked extended hours to expedite the screening and interviewing process. Our proactive approach and dedication to meeting the client’s timeline were crucial in overcoming these challenges.

5. Outcome and Results:

Final Selection:

We successfully filled all seven positions within the three-week deadline. The selected candidates included a highly experienced Finance Manager, a dynamic Team Leader, two skilled General Ledger Accountants, two efficient Credit Controllers, and a detail-oriented Accounts Assistant. Each candidate was chosen for their technical expertise, relevant experience, and alignment with the client’s cultural and operational needs.

Client Feedback:

The client was extremely satisfied with Kubatana Online’s ability to deliver high-quality candidates within a tight timeframe. They praised our thorough screening and selection process, noting that the recruited team had quickly integrated into their operations and was already adding value to their business.

Candidate Success:

The new finance team has been successfully onboarded and is fully operational at our modern facilities in Harare, Zimbabwe. They are working closely with the Financial Director in the UK, providing seamless financial support and contributing to the startup’s growth and strategic objectives. The team’s strong performance has validated the client’s decision to leverage Zimbabwe’s talented workforce.

6. Metrics and Success Indicators:

Key Metrics:

• Seven positions filled within three weeks.
• Over 200 applications received and screened.
• Significant cost savings of up to 70% compared to hiring in the UK.

Value Added:

By recruiting a highly skilled finance team in Zimbabwe, the client benefited from significant cost savings while gaining access to a talented and educated workforce. The new team’s efficiency and expertise have helped streamline financial processes, enhance reporting accuracy, and support strategic decision-making.

7. Conclusion and Learnings:

Summary of Success:

This case study demonstrates Kubatana Online’s ability to quickly and effectively recruit top talent for specialized roles, even under tight deadlines. Our deep understanding of the local market, combined with our commitment to excellence, enabled us to deliver outstanding results for our client.

Future Opportunities:

Following this success, the client is considering expanding their operations further in Zimbabwe and has expressed interest in working with Kubatana Online on future recruitment needs. Our successful collaboration has positioned us as a trusted partner capable of supporting their growth and talent acquisition strategies.

8. Visuals and Supporting Content:

Due to confidentiality agreements, we are unable to provide client-specific visuals or testimonials.

Conclusion:

At Kubatana Online, we are committed to helping businesses build strong, capable teams that drive growth and success. Our proven recruitment strategies and deep market expertise ensure that we deliver the best candidates for every role. Contact us today to learn how we can help your organization find the perfect fit for your next hire.